News Details ...
| 92% of P&MM clients would recommend us to others |
| At P&MM we are continually striving to deliver a high quality of service and to keep our clients satisfied. For many years we have been asking clients for their views on the quality of the service we provide… and the results are in! Since the beginning of 2005 our overall client satisfaction rating has continually remained above 78% (reaching 86% at last count) and the number of existing clients that would recommend P&MM has never ped below 81% (reaching 92% at last count). "The fact that 92% of our clients would recommend our services is testament to the hard work and dedication of our staff. We strive to ensure that we provide superb service and excel in everything we do, whether it's a conference, event, promotion or a staff motivation scheme." said Nigel Cooper, Executive Director at P&MM. Click here for a graphical representation of our overall client satisfaction ratings for the past 2 years. Click here for a graphical representation of our client recommendation ratings for the past 2 years. Our commitment to quality Customer focus is one the eight principles included in the ISO9001:2000 quality standard and the client satisfaction research we carry out is a fundamental part of our commitment to this standard. We are measured by our clients both during promotional campaigns and after events, thereby giving us continual feedback on various aspects of our service. We are always looking for ways to improve and pride ourselves on the delivery of exceptional service and quality. |